Cart Store

We could not find anything for "" ！

Browse By Category

Search results have nothing to do with ""？report
Refresh

Popular Searches

Hot Male Female Couple Accessories
FAQ

Software

Hardware

Checkout/Payment

Shipping

Warranty / Returns / Refunds / Replacements

Privacy

Cam Models

Warranty / Returns / Refunds / Replacements

Warranty / Returns / Refunds / Replacements

  • 1. Do you provide a warranty?

    Yes, we provide a one-year warranty for all our toys. The warranty covers working parts that affect the function of the sex toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the sex toy will void the warranty. You will have to provide order details, certain account details and proof of the issue (or return the unit to us) to redeem the warranty.

    Please note that we offer a 90-day warranty for the Max's sleeve, Max 2's sleeve, and Lovense Sex Machine’s dildoes (S and L) for manufacturer defects.

    Lovense Sex Machine accessories - the Universal Power Adapter (not included in US packages) and Hex Wrench - are not covered by the warranty.

    In addition to a one-year warranty, we also have a ten-year quality guarantee. Available for customers who purchased products on www.lovense.com, and products are faulty outside the 1-year warranty period. They will be eligible for a 55% off discount on www.lovense.com for purchasing a new device. This offer can only be used once and applies to up to 3 items in a single order, excluding Lovense Webcam, Lovense Kraken Masturbator, and accessories. Unless otherwise specified, this offer cannot be combined with other promotions. This offer cannot be redeemed during promotional events. Lovense reserves the right to correct any error, inaccuracy, or omission and to change or update the terms at any time without prior notice.

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

  • 2. Can I cancel my order?

    Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

  • 3. Can I return it if I don't like it?

    Due to health concerns, we don't accept returns for refund or exchange purposes once the product has been used/opened. This is standard in the sex toy industry.

    Having said that, if the product is defective, we can honor our one-year warranty after confirming your order information, certain account details, and the issue. If you have any problems, please contact us at www.lovense.com/contact and we'll do our best to assist your issues.

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

  • 4. Can I return an unopened package?

    We accept returns of unopened items within 30 days of purchase. Unopened means in the original packaging with the plastic seal intact.

    Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed. Please note that the original shipping fee will be subtracted from the refunded amount.

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

  • 5. Can I ship back an unopened box directly, without contacting you?

    No. We need to be notified of any returns to ensure that the package is received and that a refund can be processed. Please contact support for return instructions. If the instructions are not followed, we cannot guarantee that a refund will be processed.

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

  • 6. What if my Charging cable is broken or lost?

    You can purchase a new charging cable from us. Please visit our accessories store page: https://www.lovense.com/public/store

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

  • 7. Which kind of Bluetooth can I buy if the original one has broken?

    You should contact us if the original one arrived defective. If it’s a manufacturer defect we will replace it for you, if it’s a user-caused defect you can buy a replacement from us.

    Not helpful Helpful
    Your name

    Your email
    Re-enter your email

    Your Question

    0/1000

    jpg/png/gif/bmp

    (0/5)
    (optional)

    Upload a video

    (optional)

    By clicking the Send button below, you hereby agree to and accept our Terms and Conditions and Privacy Policy

Support
FAQ
User Guides
Download
Contact Us
Warranty
Shipping FAQ
Payment FAQ
Company
About Us
Diversity & Inclusion
Blog
Affiliates
Developers
Influencer Program
Student Offer
Resellers & Wholesalers
Camming
Interactive Cam Show
About
Download
Setup Guides
Discover
Generate Vibes with
Lovense AI Sync
Interactive Gaming
Long-Distance Play
Long-Distance Stories
App Control
Gift Ideas
Virtual Reality
Erotic Audio Stories
Interactive Adult Content

Stay in touch with your pleasure!

Sign up to our newsletter and never miss out on exclusive deals, new releases, and giveaways.

The email address is not valid. Please try again.

You can unsubscribe at any time using the link in the newsletter. By clicking on the sign-up button, you agree to our Terms of Use and Privacy Policy.

Follow Us

TikTok Discord Youtube Pinterest Reddit
TrustScore 4.3
|
2,151 reviews
Copyright © 2009 - @year by HYTTO PTE. LTD. Privacy Policy · T&C · EULA · Cookie Policy · Security · Accessibility Statement · 2257
ENGLISH FRANÇAIS ESPAÑOL ITALIANO РУССКИЙ DEUTSCH 日本語

Age Disclaimer

At LOVENSE, we are dedicated to providing a safe and responsible online environment for adults. We take our responsibility seriously and comply with all relevant regulations and guidelines.

All models featured on our website are 18 years or older. By accessing and using our site, you confirm that you are at least 18 years old and understand and accept the content on our site. If you experience any issues with our site, email our team at [email protected].

For information on the Custodian of Records required, please refer to our U.S.C. §2257 Compliance Notice.

Select Coupon

Coupon
Extra Discount

Not available

Total discount
OK
[amount]

OFF

 Applies to [toyname] only For orders over [amount] Valid till - [date] For orders over [amount] and new users only Collect Now Use Now Check Coupons Continue Shopping From [coupon activity name] campaign (CST) Expired Shop with Coupon Not available Buy with Coupon
Date of Birth Cancel Confirm Month Day Continue shopping Use CONGRATULATIONS! For compliance, please share your birthdate to receive our SMS updates. en Save

Coupons not applicable to Christmas Gift Boxes,Lovense Webcam,Lovense Sex Machine, Lovense Mini Sex Machine,Gush2,Osci 3.

Lucky Buyer Discount

background
{0} OFF

For your order over {0}

Expires in :

Use
*Applies to any Lovense toy excluding single products with a discount over 50%.
Date of Birth Cancel Confirm Month Day Continue shopping Use CONGRATULATIONS! For compliance, please share your birthdate to receive our SMS updates. en Save

Coupons not applicable to Christmas Gift Boxes,Lovense Webcam,Lovense Sex Machine, Lovense Mini Sex Machine,Gush2,Osci 3.

Lucky Buyer Discount

{0} OFF

For your order over {0}

Use
Thanks for subscribing!
New Year Coupons
Go to Store

This order has been cancelled.

We will initiate a refund that should reach you within 7-10 working days.

OK

This order has already been shipped out. You can’t cancel it now. Please contact us for further assistance.

For a better experience, we suggest you upgrade your browser or using other browser.