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Lovense Cookie Policy
Effective: October 21, 2020
This Cookie Policy applies to the websites and applications operated by HYTTO PTE. LTD.. It covers the Lovense website at www.lovense.com (the "Website") and all Lovense mobile applications (the "Apps").
WHAT ARE COOKIES
A cookie is a text file placed on the hard disk of your computer by a web page server. To make your experience with our services better, we sometimes place cookies on your device. Most websites you visit do this. Cookies do not typically contain any information that personally identifies you, but personal information that we store about you may be linked to the information obtained from cookies.
We do not store sensitive personal information, such as account passwords, in the cookies we use.
HOW WE USE COOKIES
Please rest assured that cookies cannot be used to run programs or place viruses on your device. Cookies are uniquely assigned to your computer and can only be read by the web server in the domain which issued them. The purposes of a cookie are to enable the server to recognize your return to a specific page and make your browsing faster and more convenient.
Both the Lovense Website and Lovense Apps use cookies to better your interactions. Our servers will send to your device a cookie while you visit our Website or Lovense Apps, however the cookies cannot be used to personally identify you — merely recognize your browser. We will not be able to know your identity unless you choose to identify yourself to us by, for instance, responding to our marketing questionnaires or creating an account.
We also use first-party cookies set directly by us, as well as third-party cookies — which come from a domain different than the one you are visiting — for our advertising and marketing efforts. We may share information about your use of our site with our advertising and analytics partners who may combine it with other information that they have collected from your use of their services.
TYPES OF COOKIES
The types of cookies include session-based and persistent-based cookies.
Session Cookies: Session cookies only exist during a session and disappear after you close your browser or turn off your computer. In case you choose to identify yourself to us, the Website uses session cookies containing encrypted information to allow us to uniquely identify you. This allows us to, for instance, process your online requests or transactions.
Persistent Cookies: Persistent cookies will be kept on your computer after you close your browser or turn off your computer. Lovense Apps and our Website use persistent cookies that only the Company will be able to read and use to identify your previous visit. Whenever you access the Apps or the Website, a unique identifier is assigned to you through the server. The security and confidentiality of the information stored in persistent cookies shall be especially taken care of by the Company. For example, Lovense Apps do not store account numbers or passwords in persistent cookies.
COOKIE CATEGORIES
We classify cookies into the following categories according to their purpose. Our Website is regularly scanned with our cookie scanning tool to maintain an accurate list of cookies.
Strictly Necessary Cookies
These cookies are necessary to ensuring that our Website and Apps work properly for visitors and registered users, such as maintaining security, authentication, and logging in, and ensuring the ability to securely complete transactions. These cookies cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Functional Cookies
These cookies enable our Website and Apps to provide you with enhanced functionality and personalization. They are used to remember your account and preferences over time, such as keeping yourself logged in when returning, maintaining your choices on how you want the Website to appear (including keeping track of your preferred language and country), and customizing content based on how you use our services. If you do not allow these cookies, then some or all of these services may not function properly.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website and Apps by providing performance data on how our services are functioning, including data on site functionality and speed to help us optimize the Website, how the Website is used to help us improve your experience, and detecting and gathering reporting on bugs. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.
PRIVACY PREFERENCE
When you use our Website or Apps, we may store or retrieve information about your browser and your behavior, mostly in the form of cookies. The data might be about you, your preferences or your device and is used to improve the quality of our services. The information does not usually directly identify you, but it can give you a more personalized experience. We respect your right to privacy, so you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience or the functionality of the site.
MANAGING YOUR COOKIES
You are provided with the option to accept or decline cookies. Most web browsers will automatically accept cookies, but you can modify your browser setting to decline cookies. When you choose to decline cookies, your experience and interaction with Lovense services can be compromised.
When you first visit our Website, you will see our Cookie Banner where you can accept all the cookies or manage your cookie settings. By clicking "Accept All Cookies" on our cookie banner, you consent to the use of cookies as outlined above. You can withdraw your consent at any time and clear cookies from your browser.
You can manage cookies by clicking on the Cookie Settings button or within your browser. Through our Preference Center, you can view the types of cookies we store and opt out of each cookie type, except Strictly Necessary cookies.
If you wish to refuse all cookies, you can block them by managing your options in your browser's settings. Additionally, by clearing your browsing history, you can delete cookies that have already been stored on your device.
If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser:
For any other web browser, please visit your web browser's official web pages.
YOUR RIGHTS
Under applicable data protection laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (the "CCPA") and other personal data protection regulations, you have certain rights regarding the personal data collected through cookies. These include the right to access, correct, delete, and restrict processing of your personal data, as well as the right to data portability and the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at [email protected].
UPDATES TO THIS COOKIE POLICY
From time to time, we may update this Cookie Policy due to changes in applicable laws, technology, or our business practices.
Your consent applies to the following domains: www.lovense.com
MORE INFORMATION
More information regarding our use of your personal data can be found in our Privacy Policy.
If you have any questions about this Cookie Policy, please contact us at [email protected].
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FAQ
1. How do I use the VIP Pack?
After purchasing the VIP Pack or adding items to the cart,the system will automatically apply the best available benefits based on the items in your cart. You can click on the "VIP Packs" section on the cart page to choose whether to use the benefits from the pack. You can also click the VIP Pack icon in the bottom right corner of the homepage, product pages, or the Store page to open the pop-up window again and view the details and usage status of each benefit
2. Can I get a refund after purchasing?
You can request a refund at any time if none of the benefits in the VIP Pack have been used or redeemed. Once any benefit has been used/redeemed, the pack becomes non-refundable.
3. Important Notes for Using the VIP Pack
· The Lube Coupon and the {0} OFF Coupon can be used together in the same order. The {0} OFF Coupon cannot be used alongside other discount offers. · When using the Lube Coupon, it must be included in an order with at least one toy product. · When using the {0} OFF Coupon , large machines and cameras are not eligible for the discount. · The Points Benefit requires you to log into your account to claim it. Points are valid for 12 months from the date they are claimed.
4. VIP Pack usage time
Each benefit is valid for 15 days from the date of purchase. Please use/redeem them promptly, as all benefits will automatically expire after the validity period.
5. When can I purchase this Pack?
The purchase period is from October 21, 2025, 00:00:00 – November 10, 2025, 23:59:59 (EDT). · Each user is limited to one purchase. The purchase of this VIP Pack does not count toward points accumulation, and all benefits are for personal use only—they are non-transferable and cannot be extended. Lovense reserves the final right of interpretation for this promotion.
Lovense reserves the right to modify, suspend, or cancel this VIP Pack promotion in accordance with applicable laws.This VIP Pack promotion is subject to Lovense’s T&C,Warranty Policy
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