Important Security Notice

Dear Lovense User,

Your trust means everything to us. We recently addressed two security issues reported through our bug bounty program, and we want to share exactly what happened, how we protected you, and what you can expect moving forward.

What occurred:

Security researchers (working via our HackerOne program) found:

1. Email visibility: Under specific conditions, account email addresses could be exposed.

2. Unauthorized access risk: A flaw allowing account access without a password.

Following a thorough review, as of today, there is no evidence indicating that any user data has been accessed or misused.

What we did:

• Fixed both issues.

• Deployed automatic updates.

Your security is protected:

• All fixes are live and effective.

• Your data remains secure; no passwords or usage activity were compromised.

Why it took time:

Like reinforcing a vehicle’s tires mid-journey, we applied immediate safeguards while developing permanent upgrades. Thorough testing ensures lasting protection—never rushed compromises.

Our ongoing commitment:

• Auditing all security systems proactively.

• Strengthening researcher partnerships to detect issues faster.

• Keeping you transparently informed.

• We are proud to be the one of the very few sex toy companies to have joined this initiative, demonstrating our dedication to user safety.

• We have invested tremendous human resources and expenses in both internal resources and third-party partnerships to ensure better security and privacy for our users. We also encourage more security researchers to join our HackerOne program to help us improve platform security.

• There is no end to protecting user security, and we will continue to implement these plans.

Again, we apologize for any concern or inconvenience this may have caused. Your trust is important to us, and we are dedicated to earning it every day.

For customers who would like to update their account security information, please visit https://www.lovense.com/user/account/profile

The Lovense Team

Jul 31, 2025