Lovense Remote is available for iOS, Android, Mac, and Windows. Please click here to download the version you need. You can also download Lovense Remote from the iOS App Store or the Google Play Store.
1. Press and hold the toy's button to turn it on. A light will begin flashing to indicate it is turned on.
2. Turn on your phone’s Bluetooth. Open Lovense Remote and tap the connection icon in the upper right corner.
3. Tap [+] to begin searching for the toy. After your toy is found, tap “Done”. The toy’s light will stay on to indicate it is connected. Your toy can now be controlled by the Lovense Remote app.
8. Why does the app need to access my phone's storage, camera, microphone, etc.?
These permissions are required to enable the app’s features. You can choose to not allow permission from your phone’s on-screen prompt or change it in your phone's settings. Some features will not be available without certain permissions enabled.
11. Does it work if my partner doesn’t have a toy?
Yes. Your partner does not need a toy to control your toy through the Lovense Remote app. You both just need an account and Wi-Fi or a 4G/5G data connection.
For a new friend request – tap "Decline" after receiving the request. You will receive a notification asking "Do you also want to block this person?" Choose "Yes". For an existing contact – go to the "Settings" tab in your chat window and enable the "Block this contact" option.
From the Long Distance tab, tap the icon in the top left corner and choose “Blocked”. Tap the user you wish to unblock and disable the “Block this contact” toggle switch.
You can delete your account by logging in to our website. Click on “My Account” at the top right corner of the screen. On the next page, you will see an option called “Delete Account” under the My Profile section.
18. How do I sync music with the Lovense Remote app?
Lovense Remote can sync with Spotify premium accounts (iOS devices only) and DRM-free music stored on your device. For other music, check out the guide here.
21. Can I change the toy's name in my phone's settings?
Currently, the toy’s name cannot be changed in your Bluetooth settings. You can change your toy’s name in the app. After connecting the toy, tap “Edit” underneath the toy’s name.
For security reasons, we cannot change the email address associated with your account. If you'd like, you can delete your current account on our website and then create a new account.
Firmware updates can help improve the Bluetooth connectivity of the toy. To update your toy’s firmware, tap the “Firm Update” icon and follow the in-app instructions. If you don’t see this icon, don’t worry, it means your toy is up to date.
25. Can my partner control my toy(s) if they are located in another state/country? Would it work if they don’t have toys?
Your partner can control your toy(s) over any distance as long as both of you have a stable internet connection and Lovense Remote app downloaded!
You both need to connect through the app and once you do that, your partner will see different control options for your toy(s). They don’t need to have a toy to use Long-Distance Control options.
If you encounter someone requesting money, using offensive language, referencing minors, or engaging in other violations during private or group chats, you can tap the user’s profile picture in the chat window, find the Report button, and submit evidence (e.g., chat logs) to file a report.
If you encounter such violations during a Control Link session, tap the report icon in the top-right corner of the chat window to open the report page, then submit your personal information and violation evidence.
If you encounter such violations during a Control Roulette session, tap the three-dot menu (⋯) in the top-right corner of the chat window, select Report, choose the violation type, and submit supporting records.
In addition to the above methods, you may also send a detailed report to our official support email: [email protected]. We will review your report as soon as possible.
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