FAQ

Software

Surfease

  • 1、Why should I use Surfease? 

    The Surfease app from Lovense is an innovative mobile browser with built-in Lovense functionality and unique features that allow you to take your web surfing experience to a new level.

  • 2、How can I download Surfease?

    Surfease is currently in the beta phase. Click here to download the beta version.

  • 3、What are some features of the Surfease app? 

    Features include:

    -- Sync your Lovense toy with a streamer on a variety of streaming platforms

    -- Play vibration patterns while web surfing or watching any content

    -- Create and customize a feed of your favorite streamers and get notifications when they're online

  • 4、Do I need a Lovense toy to use Surfease? 

    You do not need a Lovense toy to use Surfease. If you have a Lovense toy, you will have access to other features in Surfease, like playing vibration patterns or syncing your toy to streamers while using the app.

  • 5、Do I need a Lovense account to use the app?

    You don't need a Lovense account to use Surfease. Accessing most features does not require logging in. If you log in to Surfease with your Lovense account, you can backup your data to ensure you don't lose track of your favorite bookmarks.

  • 6、What kind of content can I watch while using a Lovense toy?

    You can sync your Lovense toy with a cam model while watching their stream on Chaturbate, Stripchat, BongaCams, or Cam4. You can play vibration patterns while surfing the web or viewing any other type of content you enjoy.

  • 7、How many categories/sites can I add to my favorites feed?

    You can add an unlimited number of categories and websites to your favorites feed.

  • 8、Can I upload/sync my favorites feed to my Chrome/Safari browser?

     Sorry, this is not possible.

  • 9、Can I share my favorites feed with friends?

    Sorry, this is not possible.

  • 10、Do I need to log in to my favorite websites each time I visit?

    Like other browsers, Surfease will keep you logged in to your account on each website once you have logged in.

  • 11、Is it safe to use Surfease?

    We are committed to your privacy, safety, and security. Surfease features the same security protocols as other industry-leading software.

  • 12、What is "Sync to streamer"?

    This feature allows users to sync their Lovense toys to cam models' toys. and feel what they feel. When the model gets a tip, synced toys will react the same as the model's toys.

  • 13、Which websites support "Sync to streamer"?

    Currently, only Chaturbate, Stripchat, BongaCams, and Cam4 support "Sync to streamer". When you visit a website that supports this feature, you will see the "Sync to streamer" floating icon. Surfease by Lovense dimensions.

  • 14、Why can't I use "Sync to streamer" with some cam models?

    Models must stream from Chaturbate, Stripchat, BongaCams, or Cam4 using the new version of Lovense Cam Extension for you to sync with them.

  • 15、 Is there a list of models I can sync with?

    Yes, tap the floating icon, then tap the list-icon to see the list of models you can sync with on that cam site. Surfease by Lovense dimensions. Surfease by Lovense dimensions.

  • 16、How can I disable "Sync to streamer"?

    Tap the menu icon and you can disable "Sync to streamer” from the menu. You may enable it again at any time. Surfease by Lovense dimensions. Surfease by Lovense dimensions.

  • 17、How can I get online notifications from my favorite models?

    Currently, you can get online notifications from models on Chaturbate, Stripchat, BongaCams, and Cam4. Bookmark the model's streaming page, and when they start streaming, you will receive a notification.

  • 18、Can I turn notifications on/off?

    Yes. Go to the Me tab and tap "Settings" then "Notifications" to adjust your notification settings. Surfease by Lovense dimensions.

  • 19、How do I connect my toy to Surfease?

    1. Press and hold the toy’s button to turn it on. A light will begin flashing to indicate it is turned on.

    2. Turn on your phone’s Bluetooth. Open Surfease and go to the Toys tab.

    3. Tap + to begin searching for the toy. After your toy is found, tap "Done". The toy's light will stay on to indicate it is connected. Now you are ready to play patterns or sync with your favorite streamer.

  • 20、How many toys can I connect at a time?

    You can connect up to two toys to Surfease at a time.

  • 21、Why do you need access to my GPS?

    This is a requirement implemented by Google for connecting to all Bluetooth Low Energy devices on Android.

  • 22、My toy sometimes loses Bluetooth connection, what can I do?

    Try these tips:

    a. Go to your phone's Bluetooth manager, un-pair ALL Bluetooth devices (you can add them again later), and restart your phone.

    b. Make sure you are trying to connect your toy to only one phone at a time.

    c. Don’t run the app in the background as it may cause disconnections. Run it in the foreground without your screen auto-locking.

    d. Try uninstalling and reinstalling the app.

    If possible, try to use Surfease on a different phone to see if the problem persists.

  • 23、Can I limit the strength of my toy(s)?

    You can adjust each toy’s strength in the app. After connecting the toy, tap "Edit" underneath the toy’s name and see the Toy Strength option.

  • 24、What’s the difference between “Delete from my phone” and “Delete from server” when I turn off Sync?

    “Delete from my phone” will remove the bookmarks data synced to your phone. “Delete from server” will remove the bookmarks data synced to our servers (you won't be able to sync this data on a different phone, for example).

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