Effective: December 17, 2020
Warning: The Lovense website and Lovense suite of software, including but not limited to computer and mobile software (collectively, the "App") may contain or be used to transmit sexually explicit material that is intended for individuals 18 years of age or older. If you are under the age of 18, if such material offends you, or if it is illegal to view such material in your jurisdiction, do not continue.
We may also collect:
(i) Non-Identifiable Data. When you interact with the Company through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. The Company may store such information itself or such information may be included in databases owned and maintained by the Company, affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Services, the number of visitors to each page of our Services, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
(ii) Aggregated Personal Data. In an ongoing effort to better understand and serve the users of the Services, the Company may conduct research on its customer demographics, interests, and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and the Company may share this aggregate data with its affiliates, agents, and business partners. This aggregate information does not identify you personally. The Company may also disclose aggregated user statistics in order to describe our services to current and prospective business partners and to other third parties for other lawful purposes.
(iii) A cookie is a text file placed on the hard disk of your computer by a Web page server. Please rest assured that the Cookies cannot be used to run programs or bring viruses to your device. Cookies are uniquely assigned to your computer, and can only be read by the web server in the domain which issued to you the cookies. The purposes of a cookie are to enable the Web server to recognize your return to a specific page, and to provide you convenience to save you time. You are provided with the option to accept or decline cookies. Most Web browsers will automatically accept cookies, and you can modify your browser setting to decline cookies. When you choose to decline cookies, your experience of interaction with the Lovense services can be compromised.
The types of Cookies include session-based and persistent-based Cookies. Session cookies only exist during a session and disappear while you close your browser or turn off your computer. Persistent cookies will be kept on your computer after you close your browser or turn off your computer. In case you choose to identify yourself to us, the Websites use session cookies containing encrypted information to allow us to uniquely identify you, which allows us to, for instance, process your online requests or transactions.
Lovense APPs and the Websites use persistent cookies that only the Company will be able to read and use to identify your previous visit. Whenever you access the APPs or the Websites, a unique identifier is assigned to you through the server. This unique identifier is associated with a persistent cookie that Lovense APPs or our Websites place on your browser. The security and confidentiality of the information stored in persistent cookies shall be especially taken care of by the Company. For example, Lovense APPs do not store account numbers or passwords in persistent cookies.
(iv) IP Addresses. When you visit the Websites, the Company collects IP addresses to track and aggregate non-personally identifiable information. For example, our Websites uses IP addresses to identify the regions from which users navigate the Websites.
Our Company is not in the business of selling your Personal Data. Maintaining the privacy of your Personal Data is a vital part of our relationship with you and an important aspect of the Services that we provide. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
The Services enable you to transmit Content in the form of Text, Pictures, Audio messages, and Video messages. We will retain your Personal Information as set out in the following table, except where we are otherwise required to retain such data in accordance with law.
|Information Type||Retention Period|
|Registration data||Until such time as you instruct Lovense to delete your account.|
|Login data||Until you request removal or amendment of the Personal Information or superseded by the most recent login data.|
|Profile data||Until you request removal or amendment of the Personal Information or your account is deleted, whichever is earlier.|
|Chatting message – communication between two users||Text is removed immediately upon reception by connected recipient; Pictures, Audio messages and Vibration Patterns are stored on our servers for seven days, and then automatically deleted.|
|Chatting message - Group Chat||Until all group member have read the message or the number of succeeding messages reach 500, whichever is earlier.|
|Chatting message – forum||Until you request removal or amendment of the Personal Information or your account is deleted, whichever is earlier.|
|Contacts list||Until you request removal or amendment of the Personal Information or your account is deleted, whichever is earlier.|
|Location-based services and media||Only applicable to Android system and will not be stored.|
|Metadata / Log Data||Around 15 days.|
|Device Data||Until such time as you instruct Lovense to delete your account. Your account will be permanently deleted within 60 days of the account deletion request.|
Remember, however, that there are various ways that recipients can save your Content using any number of techniques: screenshots, third party software, or any other image-capture technology. It also is possible that someone might be able to access messages forensically or find them in a device's temporary storage.
Although our systems are designed to delete Content automatically after a given period of time, we cannot promise that deletion will occur within a specific timeframe. Additionally, we may need to suspend those deletion practices if we receive valid legal process asking us to preserve Content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time if required by law.
The Company takes commercially reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. The Company uses security measures for any personal and account data that we store (emails, phone numbers, etc.). Account-identifiable or user-identifiable data collected through the Services may be encrypted and stored on our internal databases for up to seven (7) days. The Company will not sell or transfer account-identifiable data to third parties. Any accessible data associated with your account or your profile can be retrieved only if you provide us with your account identifier. Please be reminded, however, that no internet or email transmission or data storage is ever fully secure or error free and that information on the Services may be accessed, disclosed or altered. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any Personal Data to Company via the Internet.
Please note that all payments for products and services are processed by third-parties. The Company makes good-faith efforts to use third-party companies which employ proper protections for private information. However, we have no control over said companies; therefore, the Company exclusively disclaims any obligation or liability for said third-parties' processes and security measures.
California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed personal information to any third parties for the third parties' direct marketing purposes. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us, in writing, at:
HYTTO PTE. LTD.
160 Robinson Road
Under the GDPR, you have the following rights related to the Company's use of your Personal Data:
8.1 Right to withdraw consent. You have the right to notify the Company that you no longer want them to process or use your Personal Data. You can do that by contacting the Company at [email protected] or the mailing address listed above in Section 7.
8.2 Right to data portability. You have the right to obtain a copy of your Personal Data stored and processed by the Company and direct the Company to transfer your Personal Data to another controller via CSV format. You can do that by contacting the Company at [email protected] or the mailing address listed above in Section 7.
8.3 Right to erasure/ Right to be forgotten. You have the right to request that any of your Personal Data being stored or processed by the Company is deleted from our records. However, while we can delete your Personal Data from our current records, copies of your data may be stored in the Company's inactive and archived records and will be deleted in accordance with the Company's then-current document management policy. In some cases, your Personal Data may be continued to be stored in archived records of transactions or activities where we are required by law to retain such records.
8.4 Right to restriction of processing. You may request that the Company restrict the processing of your Personal Data. In such case, this may affect your ability to navigate or use the Services.
8.5 To exercise any of your rights above, please contact the Company at [email protected] or the mailing address listed above in Section 7. If you choose to exercise any of your rights listed above, it may affect your ability to use the Services, as the operation and functionalities provided on the Services may require the use of your Personal Data.
You may review and approve the Information about you that was stored in our database and obtained through your use of the Services. Upon your written request, we will remove that information from our database or change or correct Personal Data that you state is erroneous within applicable regulatory or other legal requirements. You should understand, however, that information about you in our database might come from a number of sources, so any inaccuracy is not necessarily the fault of the Company.
If you have any further questions about this Policy, please contact us by email at [email protected].